Returns & Refunds policy
Effective Date: 25/07/2025
Website: https://www.starshades.in
Owner: Syed Abubakar Siddiq & Team
At StarShades, we value your trust and strive to deliver the best event experiences. Our refund and cancellation policy is designed to protect both the client and the business by setting clear expectations.
1. Booking Confirmation
A booking is considered confirmed only after a partial or full advance payment is made.
All communication for bookings and changes must be done through WhatsApp, phone call, or email.
2. Cancellation by Client
If the client decides to cancel a booking:
7 or more days before the event date:
90% of the advance amount will be refunded.
3 to 6 days before the event date:
75% of the advance amount will be refunded.
Less than 3 days before the event date:
No refund will be issued due to pre-booked vendors and arrangements.
Note: Refund processing may take up to 5–7 working days.
3. Rescheduling
Clients can reschedule their event (subject to availability) if informed at least 72 hours in advance. No rescheduling fee will be charged for the first change.
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4. Cancellation by StarShades
In rare cases where StarShades must cancel a confirmed booking due to unavoidable circumstances (e.g., health, legal, natural calamities):
100% of the advance amount will be refunded
We will also assist in finding a suitable alternative if possible
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5. No-Show or Late Response
If the client fails to provide final event details or doesn't respond within 24 hours of the event date, StarShades reserves the right to cancel the booking without refund.
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6. Mode of Refund
Refunds will be processed via the original payment method (UPI, bank transfer, etc.). We do not offer cash refunds unless mutually agreed upon.
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7. Contact for Refunds
For refund or cancellation requests, please contact us with your:
Full name
Event date
Reason for cancellation
Payment reference
Contact:
StarShades Team
Email: starshades07@gmail.com
WhatsApp: +91 9538278071